Privacy Policy

Leveled Concrete, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our instant estimate tool.

Please read this Privacy Policy carefully. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you use our website, particularly our instant estimate tool, we collect the following information:

• Email Address: When you provide your email address to receive an estimate or contact us
• Estimator Preferences: Your selections and preferences made through our estimate tool, including:
  • Damage types (e.g., cracks, sinking, tilting)
  • Surface types (e.g., driveway, patio, sidewalk)
  • Size ranges or square footage
  • Property type
  • Urgency level
• Uploaded Images: Photographs or images you upload through our estimate tool to help us understand your concrete leveling needs
• Contact Information: Any other information you voluntarily provide when contacting us or requesting services

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, links clicked, and navigation patterns
• Device Information: Information about your device, including device type, operating system, browser type and version, screen resolution, and device identifiers
• Location Data: General location information based on your IP address (typically city or region level, not precise location)
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

1.3 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies and similar technologies to collect and analyze information about how visitors use our website. This includes:

• Pages viewed and time spent on each page
• How you arrived at our website (referring websites, search engines, etc.)
• Demographic and interest data (if available)
• Device and browser information
• Approximate geographic location (based on IP address)
• Interactions with website features, including the estimate tool

Google Analytics may collect your IP address, but we have configured it to anonymize IP addresses where possible. The information generated by Google Analytics is transmitted to and stored by Google on servers in the United States.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process your estimate requests, respond to your inquiries, and provide concrete leveling services
• Communication: To contact you regarding your estimate requests, answer questions, provide customer support, and send service-related communications
• Improving Our Services: To analyze how our website and estimate tool are used, identify areas for improvement, and enhance user experience
• Marketing and Analytics: To measure the effectiveness of our marketing campaigns, understand user preferences, and improve our website's performance
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Protection: To protect our rights, privacy, safety, or property, and that of our users or others

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Google Analytics: For website analytics and performance measurement (see Section 1.3)
• Hosting Providers: To host and operate our website
• Email Service Providers: To send communications and manage email communications
• Other Service Providers: Who assist us in operating our website, conducting our business, or serving our users

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain appropriate security measures.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us improve your experience, analyze site usage, and assist in our marketing efforts.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Used by Google Analytics to collect information about website usage
• Functional Cookies: Remember your preferences and settings

4.2 Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies. You can usually find these settings in your browser's "Options" or "Preferences" menu. However, disabling cookies may limit your ability to use certain features of our website.
• Google Analytics Opt-Out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout
• Do Not Track: Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. Our website does not currently respond to "Do Not Track" signals, but you can configure your browser settings to limit tracking.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

When you upload images through our estimate tool, we take reasonable steps to secure these files. However, please be aware that any information you transmit to us is done at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specifically:

• Estimator submissions and uploaded images are retained for the duration needed to provide services and respond to inquiries
• Email addresses are retained for communication purposes and may be retained longer if you have an ongoing business relationship with us
• Analytics data collected by Google Analytics is retained according to Google's data retention policies (typically 14-50 months, depending on settings)

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of certain uses of your information, such as marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the contact information provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Leveled Concrete, LLC
Elizabeth, Colorado
Email: service@leveledconcrete.net

We will make every effort to respond to your inquiry in a timely manner.